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We appreciate your decision to purchase imagR. You're in for a great experience!
Table of Contents
How to Get Started:
Your license key can be located at imag-r.com/license or within DesignGecko.
An ImagR License usually starts with "IMGR"
1. Activation:
Activation:
Visit imag-r.com/login, log in, and paste
your license key into the provided
field.
Successful activation displays now the License, Activation, and Expiry Date.
2. "Expired License" Error:
Solution:
Check your license keys on design-gecko.com/my-account → License
keys → View.
Ensure the License is valid. If there's a duration, copy and paste the key to avoid typos.
3. "Invalid License" Error:
Solution:
Find your orders on design-gecko.com/my-account
→ Orders. Confirm the order is completed. Pending,
failed or cancelled payments lead to expired licenses.
4. Upgrade/Downgrade License:
Solution:
Visit DesignGecko's MyAccount
section. Open the
subscription tab, click "view" next to the subscription, and then click "Upgrade or
Downgrade" to choose your new plan.
5. Disable Auto-Renewals:
Solution:
Navigate to DesignGecko's MyAccount
section. Open the
subscription tab, click "view" next to the subscription, and simply disable the toggle for
"Auto Renew".
6. How to Cancel Subscription:
Solution:
Cancel your subscription on design-gecko.com/my-account
→ Subscription → Cancel. If
it shows "pending cancellation", you can use your license until it expires - but it
won't renew in the future.
