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Table of Contents
How to Get Started:
Your license key can be located at imag-r.com/license or within DesignGecko.
An ImagR License usually starts with "IMGR"
1. Download:
Get the latest ImagR version from imag-r.com/downloads by clicking on the Windows or MacOS button.
Make sure you're on one of these operating systems or newer:
- Windows 10/11 - 64bit
- MacOS - Big Sur
Consider the following minimum system specifications:
Intel Core i5 Processor
4GB RAM
3GB Storage Space
2. Activation:
Online Activation: Visit imag-r.com/login, log in, and paste your license key into the provided field.A successful activation displays now the License, Activation, and Expiry Date.
Offline Activation: Install imagR.exe from imag-r.com/downloads. Run it, open the license dialog, paste the key, and click verify.
3. "Expired License" Error:
Solution: Check your license keys on design-gecko.com/my-account → License keys → View. Ensure the License is valid. If there's a duration, copy and paste the key to avoid typos.
4. "Invalid License" Error:
Solution: Find your orders on design-gecko.com/my-account → Orders. Confirm the order is completed. Pending, failed or cancelled payments lead to expired licenses.
5. "Used more than 3 Times" Error:
Solution: Check activations on DesignGeckos License Page.
Click on view, and it will show current activations.
Click on "Deactivate" and "Delete" after to make room for a new device.
6. Upgrade/Downgrade License:
Solution: Visit DesignGecko's MyAccount section. Open the subscription tab, click "view" next to the subscription, and then click "Upgrade or Downgrade" to choose your new plan.
7. Disable Auto-Renewals:
Solution: Navigate to DesignGecko's MyAccount section. Open the subscription tab, click "view" next to the subscription, and simply disable the toggle for "Auto Renew".
8. How to Cancel Subscription:
Solution: Cancel your subscription on design-gecko.com/my-account → Subscription → Cancel. If it shows "pending cancellation", you can use your license until it expires - but it won't renew in the future.
